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Grievance Case
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A Branch Manager called LTU’s 24-Hour Advice Line to seek advice about his Balance Scorecard rating. Despite believing that their performance was perfectly satisfactory, the Manager was given a ‘Partially Met’ rating.
LTU’s Advice Team advised the member that we would support them through the formal Grievance Procedure and that one of LTU’s Individual Advice Consultants would accompany them to a formal meeting to present the case that the rating was unfair.
At that meeting he said that there had been severe resource difficulties during the year, which had changed levels of expectations but this had not been communicated to the member. The member had never been given an indication during the year that their performance was considered anything other than satisfactory.
The Bank agreed that the member had been treated unfairly and their rating was changed to ‘Met Expectations’.
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