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Newsletters: Telephony
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Date: 2nd Mar 2007 | Size: 55K
The Bank has announced today that it is to close its Call Centre in Mumbai and return work to the UK.
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Date: 28th Feb 2007 | Size: 183K
LTU has raised with Senior Management serious concerns over management style within parts of Essex House ... particularly in relation to the management of Sickness Absence, Time Off and Flexible Contracts.
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Date: 13th Dec 2006 | Size: 535K
Members will be aware that on 1st January, Senior Management will begin to pilot introducing new Sick Pay arrangements for Telephony Staff.
This will amount to a serious assault on a key feature of staff terms and conditions of employment; slashing guaranteed Sick Pay to between 10% and 23% of current levels.
At first, the policy will be Piloted just for New Entrants to the Bank. Depending upon the Bank’s view of the ‘success’ of the Pilot, the Bank will make a decision on whether to extend the arrangements to all other Telephony Staff on a permanent basis.
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Date: 1st Dec 2006 | Size: 526K
Under pressure from LTU, the Bank has said it will drop an initiative within Solent Specialist Telephony Centre, where a significant number of staff were obliged to sign a statement waving their Compassionate & Emergency Leave entitlement.
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Date: 21st Nov 2006 | Size: 535K
A pilot planned by Telephony Management to slash Guaranteed Sick Pay amounts to one of the biggest assaults on staff terms and conditions in over a decade.
It presents a real and substantial threat to the health and financial wellbeing of all Telephony Staff ... and not just those new entrants covered initially by the pilot.
Telephony Senior Management has said that from 1st January 2007 it will be slashing the amount of guaranteed Sick Pay for new entrants to between 23% and 10% of current entitlement. Further payments - up to existing entitlement - will be entirely at the discretion of management.
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Date: 22nd Mar 2006 | Size: 513K
Telephony Senior Management has announced plans to slash the number of non-customer facing roles from 520 to 269 staff by mid-April.
This announcement involves:
° Staff reductions in Process Improvement, Change, Coaching, Efficiency and Risk.
° Decentralisation that will result in 106 staff having their reporting lines changed to Contact Centre line management.
° 149 jobs will be lost and managed through a combination of redundancies and redeployment.
° Allocation by Management of a Redundancy Budget to facilitate this restructure, whilst insisting that it will make every effort to redeploy staff rather than offer Voluntary Severance or Early Retirement.
° Establishment of a Voluntary Severance Register within the business unit. This will mean that where the Bank is unable to redeploy staff it should be able to minimise compulsory redundancies through a process known as 'bumping'.
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Date: 20th Sep 2005 | Size: 111K
Detailed explanation of the new Performance Levels system in Telephony
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Date: 6th Sep 2005 | Size: 32K
New system of Performance Levels to replace Effective Levels.
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Date: 11th Jul 2005 | Size: 27K
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