Newsletters: Telephony
Glasgow Telephony Gives Scrooge A Run For His Money!
Date: 21st Dec 2009 | Size: 716K
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Bank Launches Contact Centre Closure Programme
Date: 30th Nov 2009 | Size: 271K
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Bank To Close Brighton Call Centre With Loss of 410 More Jobs
Date: 30th Nov 2009 | Size: 280K
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Quality Assurance & Quarterly Bonuses
Date: 25th Nov 2009 | Size: 188K
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Balanced Scorecards & Performance Reviews: Don’t Get Caught Out
Date: 20th Nov 2009 | Size: 842K
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Telephony Lifestyles: LTU Advice For Members
Date: 15th Jun 2009 | Size: 75K
Over the past week, most PhoneBank Staff will have received a Variation Letter from the Bank detailing changes it would like to make to each member of staff’s contract as a consequence of Telephony’s new Lifestyles Working Patterns.

It is essential that all staff receiving the Variation Letter - including those satisfied with the new Working Patterns they have been allocated - check the letter carefully to ensure that they are happy with its content.
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Direct Channels: Reorganisation & Redundancies
Date: 21st May 2009 | Size: 1.03M
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Telephony Lifestyles Work Patterns: Advice For Members
Date: 21st May 2009 | Size: 194K
Since the Bank first announced the introduction of Lifestyles Work Patterns in PhoneBank, LTU has invested considerable time, effort and resources to successfully ensure our members are treated fairly.

This has included two previous Newsletters specifically on Lifestyles, a series of Open Meetings in Sunderland and South Wales and individual representation at meetings with HoCC’s and HR on behalf of over 200 members.

As a consequence of LTU’s support for members, the Bank has confirmed that hundreds of staff who have selected just one Lifestyles Working Pattern - or preferred instead to remain on their existing working arrangements - will get what they wanted.
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Lifestyles Work Patterns: Advice For LTU Members
Date: 9th Apr 2009 | Size: 85K
Plans to introduce new, so-called Lifestyles Work Patterns within Telephone Banking have led to much uncertainty and concern for staff.

In this Newsletter we provide members with guidance on who does and does not have to change their working hours and what members should do if they want to either remain on their current work patterns or limit the number of work patterns they might consider changing too.
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