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Newsletters: Telephony
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Date: 11th Dec 2007 | Size: 112K
LTU has reached agreement with the Bank that will lead to large Pay Increases for many Telephone Banking Advisers.
It will mainly benefit Band 8 Advisers in the following Centres:
* Bridgend
* Newport
* Sunderland
* Glasgow
This is a major breakthrough for LTU, which has been alone in campaigning for better Pay in Telephone Banking. It will mean that on 31st December, many Telephone Banking Advisers will have their pay increased by over £700.
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Date: 10th Sep 2007 | Size: 215K
The Bank has increased Pay Rates for all new staff working in four of its Telephone Banking Centres.
These plans for limited pay increases in Telephone Banking involve starting salaries for Tier 1 Band 8 Advisors automatically increasing by £581, with effect from 1st September both to new starters and staff who are currently at the Entry Level of the Effective Levels system.
However, these increases will apply only to staff at Bridgend, Newport, Sunderland and Glasgow.
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Date: 10th Jul 2007 | Size: 85K
Following two months of discussions between the Union and Bank, a new Bonus Scheme for Telephony Staff has been announced today.
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Date: 2nd May 2007 | Size: 208K
Many staff may be feeling that over recent years their pay hasn’t kept track with increases in their bills and living expenses. And they would be right!!!
That is because Senior Management have chosen not to ensure Pay Rates keep track with inflation, meaning that salaries are worth less now than they were three years ago.
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Date: 9th Mar 2007 | Size: 208K
The Bank’s recent announcement that it is to close its Call Centre in Mumbai and return work to the UK will have been one of its most welcomed announcements for many years.
It is therefore a pity that, rather than facing up to the facts, the Bank should have sought to mislead the media, customers and staff over the real reasons for the closure.
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Date: 2nd Mar 2007 | Size: 55K
The Bank has announced today that it is to close its Call Centre in Mumbai and return work to the UK.
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Date: 28th Feb 2007 | Size: 183K
LTU has raised with Senior Management serious concerns over management style within parts of Essex House ... particularly in relation to the management of Sickness Absence, Time Off and Flexible Contracts.
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Date: 13th Dec 2006 | Size: 535K
Members will be aware that on 1st January, Senior Management will begin to pilot introducing new Sick Pay arrangements for Telephony Staff.
This will amount to a serious assault on a key feature of staff terms and conditions of employment; slashing guaranteed Sick Pay to between 10% and 23% of current levels.
At first, the policy will be Piloted just for New Entrants to the Bank. Depending upon the Bank’s view of the ‘success’ of the Pilot, the Bank will make a decision on whether to extend the arrangements to all other Telephony Staff on a permanent basis.
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Date: 1st Dec 2006 | Size: 526K
Under pressure from LTU, the Bank has said it will drop an initiative within Solent Specialist Telephony Centre, where a significant number of staff were obliged to sign a statement waving their Compassionate & Emergency Leave entitlement.
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