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Newsletters: Telephony
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Date: 13th Oct 2008 | Size: 40K
LTU has expressed concern that Telephone Banking Staff affected by the Site Operations restructuring programme may have been misled by the Bank concerning their employment rights in connection with alternative jobs they are being asked to accept.
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Date: 11th Sep 2008 | Size: 97K
The Bank has announced it is making substantial changes to its Site Operations activities, resulting in many staff being forced to consider alternative jobs, including at lower grades.
The areas of Telephone Banking affected by these changes include site support, local support, centre support, site co-ordinators, administrative assistants, training and communication teams.
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Date: 21st Apr 2008 | Size: 75K
Members will know that LTU is campaigning vigorously for improved pay protection for Telephone Banking Advisers who lost out following the introduction at the end of last year of a new Salary and Grading Structure. This involved earlier this month a conciliation meeting at ACAS under the Union-Bank Disputes Procedure.
The Advisers who have missed out most are longer-serving and more experienced staff, together with those condemned to the lowest-paid Service Adviser grade at sites such as Solent.
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Date: 4th Apr 2008 | Size: 53K
LTU and the Bank met last week at Sunderland Contact Centre to discuss how sickness is being managed and to ensure that staff are treated in accordance with the Bank’s Sickness Management and Persistent Short-Term Absence (PSTA) policies.
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Date: 31st Mar 2008 | Size: 74K
Whilst in December many new Telephone Banking Advisers justifiably received significant pay increases, longer-serving and more experienced Telephone Banking Advisers have been left facing the prospect of many years wih little or no pay increase at all!
This means substantial cuts in their standard of living over a period of time.
LTU’s campaign on behalf of those Telephone Banking Advisers who lost out because of the new Salary Structure enters a new phase this coming Friday, when the Union and Bank have a conciliation meeting at ACAS.
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Date: 13th Mar 2008 | Size: 52K
LTU has raised with Senior Management in Telephone Banking important concerns regarding the management of sickness and application of the Bank’s Persistent Short Term Absence Policy (PSTA) at Sunderland Contact Centre.
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Date: 13th Mar 2008 | Size: 50K
LTU understands from member feedback that a number of Telephone Banking Staff have been instructed to work additional days or hours to make up for time they may not have been required to work over Christmas and New Year.
Senior Management within the business unit has accepted that this may well have been the case.
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Date: 19th Dec 2007 | Size: 82K
Last week’s announcement concerning the introduction of a new Grading and Salary Structure in Telephone Banking was good news for many Advisers ... with many due to receive large pay increases with their January salaries.
These increases followed an LTU campaign over the past year, in which our Newsletters exposed how poorly Telephone Banking Advisers have been paid compared to other companies’ Call Centres.
But whilst many Telephone Banking Advisers will be receiving Pay Increases, others - and particularly those working at the West Midlands, Swansea, Solent, Brighton and Southend Centres - face the prospect of downgradings and real cuts in their pay.
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Date: 11th Dec 2007 | Size: 117K
Senior Management have announced a new Grading and Salary Structure for Telephone Banking that will lead to significant automatic Pay Increases for many Advisers, but cuts in real pay and downgradings for many others.
The biggest victims of these changes are those Advisers who:
* Are presently graded at Band 7
* Are based in the West Midlands and Swansea Contact Centres
* Are based at the Solent, Southend or Brighton Centres
* Are on the highest Effective Levels.
As we explain in this Newsletter, many of these staff will suffer significant cuts in their real pay.
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