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Balanced Scorecard – Some Leopards Still Have Spots!
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Date: 5th Mar 2003
Balanced Scorecard was designed by the Bank at least in part as a strategy designed to address some of the issues of unacceptable management behaviour identified and publicised by LTU in the past in our various campaigns over unpaid overtime, stress, workplace standards and management style overall.
The introduction of Balanced Scorecard has been accompanied by a series of statements of behaviours designed, according to the Bank, to make UKRB a ‘Great place to work’. These include such staff behaviour principles as:
never knowingly let a colleague fail
placing external competition over internal
treating customers and staff as they would wish to be treated themselves.
Given the pressure we have been applying on the Bank to introduce just such changes as these anything which it does to try to shift the focus from an obsession with short term sales performance to a longer term wider view of things is to be welcomed. However, it is already clear that it will take a while for some Leopards to change their spots and we have already had to deal with examples of management behaviours this year to confirm that view. For example:
staff are still being told that meetings outside normal working hours are compulsory
wall charts in various forms and other unwarranted naming and shaming practices are still in widespread use
overtime is still not being paid in accordance with the rules set out in the Staff Manual.
Clearly there’s a lot more still to do!
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