|
 |
London Remuneration & Customer Service
|
Date: 15th Mar 2006
A major survey by LTU of managers working in Lonon provides a real insight into the problems of managing recruitment and retention in London and indicates that the level of pay is holding customer service back.
Customer service is rightly central to the Bank’s strategy to be the best bank in the industry. The Union has said that the Bank needs therefore to take seriously the view of the very people who are striving to achieve that in London and take action to address those of its policies that impede them.
|
|
