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Telephony Restructure
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Date: 22nd Jan 2004
The Bank has today announced radical changes to the way Telephony is structured.
The change is due to take effect from 1st April and in total 85 staff will be displaced.
According to the Bank these are changes necessary in order to create a consistent structure across Telephony, remove duplication and introduce a ‘flatter’ management structure. They include:
- Scrapping the Customer Relationship Manager Role
- Senior Team Managers managing no more than 10 Teams in each Centre,
- Team Leaders managing no more than 12 staff
Whilst the Bank has told LTU that it is confident it can re-deploy many of the staff affected, it has not ruled out compulsory redundancy.
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