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Claims Re-engineering – New Operating Structure
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Date: 17th Oct 2004
One outcome identified by the Bank’s ‘Strategic Review’ of Insurance is the need to change the way Insurance Claims are administered.
According to the Bank, the claims process has become cumbersome:
- with inconsistent levels of performance between teams;
- too many technical errors being made;
- too much time spent on non-claims work;
- team leaders being unable to spend sufficient time on coaching
- development and limited technical support on the claims floor.
LTU has been working with the bank on its Claims Re-engineering Project, the first part of which is a new operating structure for Foundation Claims.
Nick Holt, LTU Assistant General Secretary, said “LTU welcomes these changes as they are evidence of a positive commitment to the business and staff rather than the cost cutting, exporting work approach we have seen so far this year”.
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