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New Performance Levels Agreed For Telephony
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Date: 20th Sep 2005
fter the best part of a year of negotiations a new system of Effective Levels has been agreed for Telephony. The new scheme will be introduced with effect from 1st October and renamed Performance Levels.
There will be still be three Levels and these will be known as Competent, Effective and High Performing that will attract specific rates of pay off 90%, 100% and 115% of Market Indicator respectively.
We have agreed with the Bank that staff will have a considerable lead-in period to confirm their current level in the new structure and measures to ensure that work that has already gone into working towards the next Level is recognised and not lost in the transition.
The new scheme will also see the introduction of minimum product sales thresholds.
For the first time in Telephony the new Performance Levels measures will be minimum national standards and importantly these measures and these measures alone will be the only ones staff are judged upon.
The Bank has also agreed to end the practice of publishing lists/league tables of staff sales figures that essentially have been used as a naming and shaming device.
Whilst LTU has been broadly supportive of the system of Effective Levels its introduction has been no panacea and has not, certainly within the Telephony area, produced the level of pay progression expected. However, the Union are confident that in its current form it will produce real improvements in development and most importantly pay.
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