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Bank Launches Contact Centre Closure Programme
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Date: 30th Nov 2009
The Bank has today triggered the start of what we expect to be a programme of Contact Centre closures by announcing its intention to close its LTSB Contact Centre at Sussex House, Brighton on 28th May 2010 with the loss of all 410 Telephony jobs.
Large Scale Compulsory Redundancies
LTU will be doing all we possibly can to ensure that the Bank does everything required to limit the number of compulsory redundancies.
However, with the Bank having already announced many more job reductions in the Brighton & Hove area over recent months, it has accepted that the prospects are bleak for all but perhaps a handful of staff avoiding compulsory redundancy. There are simply too few alternative roles available for staff to transfer into.
Which Centres Will Close Next?
Though the Bank insists that it plans to close no more Contact Centres during 2010, it is inevitable that it will be announcing further closures during next year that will be completed during 2011.
At this stage it is not clear which Contact Centres will be next on the closure list, but it is inevitable that several more Lloyds TSB and HBOS Contact Centres will close over the next two years.
One factor determining which sites will close will undoubtedly be whether the Bank can extricate itself from lease arrangements. In the case of Sussex House Brighton, the Bank has said that by not renewing its lease and leaving the building it will be able to save £6 million in premises costs over three years.
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