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FA Level Review 2009
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Date: 13th May 2009
The Bank has for some time been looking to realign Financial Adviser Levels to match their actual
performance over a rolling three-quarters. Previously this realignment happened automatically with
FA's moving up Levels as well as down Levels if their performance improved or deteriorated over a
rolling two-quarters. We moved away from that system a few years ago and no one wants to go back
to it. Instead the Bank is proposing to undertake a one-off review based on FA performance over the
last three-quarters.
The Bank is proposing that:
• BSM's will identify those FA's who have performed below 75% of their current level over
the last three-quarters.
• BSM's will then be required to produce detailed coaching and development plans to get
their FA's up to the required levels. BSM's will be monitored centrally to ensure that
they produce detailed coaching plans, which should aim to get FA's at 100% of target. If
at the end of 2009 those FA's who have still not achieved at least 75% of target and a
satisfactory risk score will automatically move down to the next Level. LTU and the Bank
will review these cases to ensure that proper coaching and development plans were put
in place by BSM's.
It is important that FA's performing at below 75% of their level contact LTU immediately on 01234
262868 and speak to one of our Advisers. Do not assume that the problem will go away or that you
can deal with it on your own. Our advice and assistance can be that much more effective if we are
approached before you've had your discussions with your BSM.

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