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The Camberley 9
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Date: 2nd May 2008
The Camberley 9
2nd May 2008
Staff in branches who have to deal with disgruntled, and sometimes abusive, customers would agree that a combination of falling staff levels and increased pressure particularly in respect of sales has meant the quality of service to customers has suffered.
In Camberley Group LTU recently represented 9 staff who had failed to follow procedures for cheques paid in over the counter. All but 2 were for amounts over £650, a locally agreed limit, but under the national limit of £1000 for which a prompt comes up on the screen telling staff to check signatures. The levels at which the disciplinaries were held was hugely disproportionate with 7 members of staff being dealt with at stages 3 and 4. Following representation from LTU the cases were either thrown out all together or the disciplinary level was reduced.
Mark V Brown, Assistant General Secretary, said “The common factor in all these cases was the pressures associated with reduced staffing levels. Branch staff are increasingly under pressure to get customers in and out of the branch as quickly as possible and inevitably this results in more mistakes. Instead of being understanding the Bank simply looks for someone to blame.”
For more information please go to the Newsletter section of the LTU website.
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