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Staffing Levels + Unpaid Overtime
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Date: 7th Nov 2007
LTU's recent Newsletter on staffing levels has struck a chord with thousands of staff across the Network. We received some 1600 fax-back responses and almost 600 emails from members telling us their stories about the impact inadequate staffing levels is having on staff morale, customer service and on lost business opportunities in their branches. It seems that this issue impacts on all branches regardless of size and location.
Mark Brown, Assistant General Secretary, of LTU said “We are currently analysing the responses we received from members and some of their individual stories and concerns will appear in a series of forthcoming Newsletters. What is clear from the responses we have looked at thus far is that significant numbers of staff are still working large amounts of unpaid overtime and that, to be blunt, is the crux of the problem. There is a direct relationship between staffing levels and unpaid overtime and if LTU are to have any chance of impacting on the former then members must refrain from doing the latter.”
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