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Staffing Levels - What's The Story
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Date: 12th Oct 2007
The Bank's success over the years has been built in part on the speed in which it cut costs relative to its competitors. It followed this strategy earlier than any of its competitors and has since adopted rigorously the principles of lean manufacturing in order to maximise output from existing resources.
But LTU believe that smaller staff numbers have come at a cost. Mark Brown, Assistant General Secretary, said “More and more is now expected of those staff that remain and the question is what impact is that having on the quality of service provided to customers but also on the wellbeing of staff working in branches? Staff in the branches would say that a combination of falling staffing levels and increased pressure, particularly in respect of sales, has meant the quality of service to customers has suffered. In many of the branches all the evidence we have suggests that many branches simply do not have the staff to do the job properly”.
In order to get some hard evidence on the scale, depth and the effect staff shortages are having LTU will be sending out a survey to all Branch Managers and to a selected sample of staff in branches in the next week.
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