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Closure Of Peterborough Service Centre With Loss of 245 Jobs … & 400 More Jobs To India
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Date: 7th Feb 2007
Lloyds TSB’s Group Operations business unit - which is responsible for the Bank’s back office and processing activities - has today disclosed a series of plans to substantially cut costs by £121 million a year by 2010.
These including the closure of the Bank’s Peterborough Service Centre (in Thorpe Wood) with the loss of 243 jobs and the transfer of a further 400 jobs to India during 2007. In the case of the Peterborough closure, senior management has accepted that opportunities for redeployment will be slim and that large-scale compulsory redundancies will be inevitable.
But what Senior Management has sought to conceal is the fact that these job losses are directly linked to its strategy of offshoring work to India. The work is to be transferred to other sites, where surplus capacity is being created through the work there being transferred to Bangalore. In other words, staff working in Peterborough are to be the victims of what is known as ‘offshoring by proxy’.
The closure of the service centre at Peterborough, is part of a larger-scale announcement involving over 1,250 staff working in back office and processing roles. It is also part of a wider programme of offshoring, in which Lloyds TSB is switching its focus away from transferring to India telephony roles in favour of those that do not involve direct telephone contact with customers. Further significant numbers of jobs are being offshored to India by other parts of the Lloyds TSB Group.
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