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Network - Roles & Structure Changes
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Date: 14th Nov 2006
The Bank has announced plans to introduce a new staffing and role structure in branches.
The changes involve standardising the activity and role of all staff in the network regardless of branch size, increasing the number of Band 7’s all of whom will be accredited Account Openers and have personal sales targets and reintroducing the role of Customer Service Manager (CSM) to provide a dedicated focus on managing teams to deliver customer service and sales.
LTU has said that much as some of these changes are welcome there is no escaping the fact that the Bank’s plans will have a major impact on grading with large numbers of staff likely to see a reduction in their grade. Neither will they redress the chronic staffing situation, reduce workloads, pressures and stress many members report and the further move to an out and out sales environment will simply continue to ratchet up the pressure.
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